Cancellation, Return & Refund Policy

Cancellation

  • Please contact us via call/WhatsApp for any cancellation requests
  • A 10% admin charge will be levied for cancellations made at least 2 days before the delivery date
  • A 50% charge will be levied for cancellations made in less than 2 days before the delivery date
  • For cancellation request received less than 24 Hours before the delivery time slot, no refund will be issued

 Substitution

  • While it is our desire to fulfil your order as featured on the website, The V Florist & Gifts Pte Ltd reserves the rights to substitute any item in an arrangement with equal or higher valued items depending on stock availability.

 Change of Particulars

  • Please contact us via phone call/WhatsApp for any change of particulars such as address, card message, delivery schedule, etc. Changes must be made at least 24 hours before delivery
  • Surcharges may apply for change of particulars in less than 24 hours before selected delivery slot

 Exchange / Refund

  • All goods sold are non-exchangeable and non-refundable once delivered
  • If you are not satisfied with the flower/gift, please WhatsApp the picture of the flower/gift within 12 hours from the time received

 Essential Information

  • Please note that all terms and conditions are subject to change at any time without notice. All changes are effective immediately upon posting to the website.
  • The V Florist & Gifts Pte Ltd reserve the right of final interpretation for the content hereinabove.