Return Policy

Cancellation of Orders

  • Cancellation of orders must be made at least 3 Days before date of delivery. A 10% admin charge will be levied for cancellations.
  • A 50% charge will be levied for cancellations ( less than 3 days notice ).
  • For cancellation request received less than 24 Hours before the delivery time slot, the full purchase amount will apply.


  • The V Florist & Gifts Ptd Ltd  reserves the rights to substitute any item in an arrangement with another of equal or higher value depending on stock availability.
  • While it is our desire to fulfil your order as featured on the website, certain coloured materials, baskets or vases may be replaced with new stocks at times, subject to availability.

 Change of Particulars

  • Changes to particulars such as address, card message, delivery schedule, etc must be made at least 1 day before delivery.

 Exchanges / Refunds

  • All goods sold are non-exchangeable and non-refundable.
  • In the event of a complaint, please email the picture of the flower/gift within 24 hours from the time received.
  • We promise to look into each case and reserve the rights to the conclusion.

 Essential Information

  • Please be informed that all complaints must be made within 24 hours of delivery for full replacement or refund of the purchase price should the product or services be found to be defective in terms of workmanship or quality.


  • The V Florist & Gifts Ptd Ltd reserves the rights to reject orders at its discretion.
  • Please note that all terms and conditions are subjected to change without prior notice.